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Direct Coach Hire

Terms & Conditions

Direct Coach Hire

Vehicle Charter Terms & Conditions

Effective: 18th September 2022

Welcome to Direct Coach Hire!

These terms and conditions outline the rules and regulations for the use of Direct Coach Hire’s charter Services. By sumitting a booking we assume you accept these terms and conditions.

1. Hirer

The individual hiring the vehicle is responsible for acting on behalf of all passengers in the travel party. Any amendments to the quote or booking must be made by the hirer unless permission is given for another individual to make changes to the booking. If the hirer is not in the travelling party they must nominate a lead passenger and provide contact details for the individual. 

Bookings are subject to availability and in the unlikely event of the vehicle and/or driver being unavailable at a later date, alternative vehicles or refunds will be offered.


Quotes are given in calculation with the cost of journey at the time of quotation given. As journey costs do fluctuate some quotes may be invalid if the hirer wishes to amend or alter the quotation after booking.

Quotations are valid for 7 days, after the timeframe has elapsed a quotation may be invalid unless prior agreement has been made by the company.

3. Passenger Numbers

The company will provide a vehicle suitable for the passenger numbers on the quote, Any amendments in passenger numbers must be communicated by the hirer to the company to ensure that the correct vehicle size is provided for the booking.

4. Amendments

Amendments to the times or dates after booking the vehicle may result in additional charges.

Amendments to the times or dates or an increase in driving hours during the booking may result in additional charges.

Amendments to the journey depend on availability and cannot be guaranteed.

5. Driving Hours Regulations

The hours of operation for the driver are regulated by law and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer.

6. Vehicle

The company may provide a larger vehicle than required due to availability or convenience issues.

If a larger vehicle is used it will not result in additional charges levied on the hirer.

Vehicle images are for demonstrative purposes only and may not be the exact vehicle provided.

7. Vehicles Used

The company reserves the right to use other providers vehicles for any leg of a journey.

8. Breakdowns And Delays

The company provides a best estimate on journey times. On occasion, journeys may be delayed due to vehicle breakdown, driver illness or traffic. The company accepts no liability for any losses incurred due to vehicle delays.

9. Payment Terms

The company requires a 20% deposit at the time of booking whilst the remaining 80% must be paid 14 days prior to date of the first leg of the booking. Customers can also pay 100% of the booking value at the time of booking.

10. Conduct Of Passengers

The driver is responsible for the safety of the vehicle. According to UK law, the driver is able to remove any passengers or terminate the journey in instances when safety is threatened.

11. Consumption of Alcohol

Consuming or carrying alcohol is prohibited onboard vehicles unless permission has been obtained from the company prior to the journey.

12. Smoking

Smoking onboard the vehicle is strictly prohibited. Smoking onboard will result in immediate journey termination.

13. Airport or Boat Transfers

The driver will wait for 15 minutes after the pick-up time. If the delay is longer than 15 minutes, Direct Coach Hire will charge an additional rate for the waiting time. 

14. Luggage

The hirer must communicate if space is required for luggage. If luggage space is required, the hirer must notify the booking agent of the luggage volume, size and any other requirements. If any luggage is not notified prior, the company takes no responsibility for lack of space for that item.

15. Additional Charges

The company reserves the right to request a vehicle cleaning deposit for certain journey types which have a high volume of vehicle vandalism or littering (i.e  Alcohol related travel, Festivals, Football Games, etc.)

The company reserve the right to impose additional charges on the hirer following completion of the hire if the passengers have left the vehicle in an unreasonably untidy or vandalised condition.

16. Cancellations

Deposits are non-refundable and will not be returned in any circumstance.

Cancellations of bookings between 15-21 days prior to the journey will be refunded 50% of the booking value.

Cancellations of booking between 8-14 days prior to the journey will be refunded 25% of the booking value.

Cancellations of bookings between 0-7 days prior to the journey will be provided with no refund.